FAQ & Support
Is it legal to spy on a cellular
phone?
Yes. If it is your phone. In most places in the world
it is ILLEGAL to spy on another person without their knowledge
and you are 100% responsible for the misuse of this technology.
Does Mobile Spy work on my
phone?
Mobile Spy works on smartphones which run the Windows
Mobile operating system. A partial list of compatible
phones can be found here.
Any version of Windows Mobile is supported, including
Windows Mobile 2003, 2003 SE, 5.0 and 6.0. Your phone
must be able to upload via GPRS which is included with
almost every phone. Not sure if your phone is compatible?
Check out our trial
version.
What versions of Windows Mobile
is Mobile Spy compatible with?
Mobile Spy works on any version of Windows Mobile including
Windows Mobile 2003, 2003 SE, 5.0 and 6.0. Can
anyone review recorded data besides me?
Our server keeps your files safe and secure. Nobody else
can access your activity without your secret password.
Will users know Mobile Spy is installed
or running?
Mobile Spy uses the latest innovations in mobile monitoring
to keep your monitoring safe and secure. There are no
indications that Mobile Spy is running while it is active.
The program has no entries in the Windows Mobile Start
Menu, and its files are extremely discreet. Best of all,
when Mobile Spy is running, there is NO entry for it in
the Windows Mobile Task Manager.
I have created my account. What's
next?
Complete documentation is available in our user
guide. But to get started you should install the Microsoft
.NET Compact Framework 2.0 SP1 to your phone using
your ActiveSync. You may need to place the installer for
this on your memory card. After the Framework is installed
you can copy Mobile Spy's installer to your phone and
run it on the phone and follow the screens. You will be
asked for your username and password. Set the settings
and click HIDE. Then wait for some activity and login
to your Mobile Spy account.
I am receiving an Invalid Login
message on my phone!
You might have recently changed your password inside your
Mobile Spy account. The phone will need to be told the
new password. If this is not the case then your trial
period or subscribed period has expired.
How do I change logging settings?
You should open Mobile Spy on your phone by using the
secret key sequence. Just dial #123456789* and wait for
the login screen to appear. The call will disconnect.
Then click Options and change the settings to meet your
needs. Then when you are finished, select HIDE to hide
the program.
How do I change my Mobile Spy
password?
To change your password, first login
to your account. Then click the "Change Password"
link on the left side menu. Enter your current password
and the new password twice to confirm. IMPORTANT NOTE: If
you do this you will also need to change it on your phone.
Otherwise Mobile Spy will display an Invalid Login message.
How do I remove Mobile Spy?
You can find the removal instructions in the following
Zip File.
How do I receive additional questions
or need additional support?
Please visit "The Bureau" at http://www.spysoftwarebureau.com
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